Refund & Hygiene Policy
Final Sale: Due to intimate cosmetic hygiene standards, press-on nail sets are strictly non-returnable and non-exchangeable once opened or dispatched.
Why we cannot accept returns
Press-on nails are applied directly to the nail plate and cuticle area. Once a set leaves our studio we cannot verify how it has been handled, so it can never be resold or re-sanitised to the standard we hold ourselves to. Every set is also sculpted and filed to the measurements you submit, making it a made-to-order cosmetic item.
2-hour cancellation window
You may cancel any order for a full refund within 2 hours of payment, provided crafting has not begun (order status still “Placed”). Email lushnailsbykashishpanjwani@gmail.com or WhatsApp us with your invoice number. Refunds are returned to the original Razorpay payment method within 5–7 business days.
Damaged or incorrect orders
If your parcel arrives damaged, or you receive the wrong set, contact us within 48 hours of delivery with an unboxing video and photographs. Verified cases are replaced free of charge.
Sizing responsibility
Fit issues caused by incorrect measurements are not eligible for return or refund. Please use our sizing guide before ordering, and size up if you fall between two widths.